Privacy Policy

Last Updated: February 16, 2025

This Privacy Policy explains how TRINITAS LIMITED COMPANY (the “Site,” “we,” “our,” or “us”) collects, uses, and shares your personal information when you visit or use our services, make a purchase from celyssia.com (the “Site”), or otherwise communicate with us about the Site (together, the “Services”). In this policy, “you,” “your,” and “yours” refer to you as a user of the Services, whether you’re a customer, a visitor to the website, or someone whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the “Last Updated” date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources as outlined below. The information we collect and use depends on how you interact with us.

Personal Information We Collect

Personal information means data that identifies, relates to, describes, or can reasonably be linked to you. The sections below outline the specific types and categories of personal information we collect.

Information Collected Directly from You

  • Contact Information: Including your name, address, phone number, and email.

  • Order Information: Including billing address, shipping address, payment confirmation, email, and phone number.

  • Account Information: Username, password, security questions, and other account security information.

  • Customer Service Information: Information provided during your communications with us.

Information About Your Use

We automatically collect certain information about how you use the Services (“Usage Data”) through cookies, pixels, and similar technologies (“Cookies”). This may include device details, browser type, network information, IP address, and other usage data.

Information from Third Parties

We may obtain information about you from third parties, including:

  • Companies supporting our Site, like Shopify.

  • Payment processors, who collect payment details for processing transactions.

  • Third-party analytics providers and advertising partners.

How We Use Your Personal Information

  • Providing Products and Services: To fulfill orders, process payments, manage your account, handle shipping, returns, exchanges, and related activities.

  • Marketing and Advertising: To send promotional content and targeted advertising. In the EEA, this processing is based on our legitimate interest under Art. 6 (1)(f) GDPR.

  • Security and Fraud Prevention: To detect and address fraudulent, illegal, or harmful activities. You are responsible for maintaining the security of your account credentials.

  • Communication and Service Improvement: To provide customer service and improve our Services, based on our legitimate interests under Art. 6 (1)(f) GDPR.

Cookies

We use cookies to run and improve our Site and Services. You can set your browser to block cookies, but this may affect how the Site works. For more information about the cookies Shopify uses, please visit: https://www.shopify.com/legal/cookies.

Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers supporting operations (e.g., payment processing, data analysis, customer service).

  • Marketing and business partners.

  • Affiliates within our corporate group.

  • Legal authorities and parties involved in transactions or legal compliance.

We do not disclose sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children's Data

Our Services are not intended for children, and we do not knowingly collect children's personal information. If such data is collected inadvertently, parents may request deletion via our contact details.

Security and Retention

We implement security measures but cannot guarantee absolute security. Personal information retention periods vary based on legal, operational, and contractual requirements.

Your Rights

Depending on your location, you may have rights including:

  • Access/Right to Know

  • Deletion

  • Correction

  • Portability

  • Opt-Out of Sale, Sharing, or Targeted Advertising

  • Restrict Processing

  • Withdraw Consent

  • Appeal Decisions

  • Manage Communication Preferences

You can exercise these rights via our contact information provided below.

Complaints

If you have privacy-related complaints, contact us first. Depending on your location, you may have the right to appeal our decisions or file complaints with local data protection authorities.

International Users

Your personal information may be transferred, stored, and processed internationally. We use appropriate mechanisms, like Standard Contractual Clauses, to ensure adequate protection when transferring data outside the EEA.

SMS Policy

We respect your privacy in our SMS marketing programme. We use SMS to send order updates, marketing offers, and transactional messages. You can opt out at any time by replying STOP to any SMS.

We don’t charge for this service, but standard messaging rates from your mobile provider may apply. You also have the right to register for free with the BLOCTEL list to block unwanted marketing calls.

Contact

For any questions or to exercise your privacy rights, please contact us at: support@celyssia.com.

We act as the data controller for your personal information, unless stated otherwise.